The Story
From the call floor to the boardroom — and back to the call floor.
Haider Janjua didn't start behind a desk. He started managing outbound teams, and that's still where he says the real decisions get made.
Haider Janjua, Rawalpindi head office
Who He Is
A builder, not a spectator
Haider began managing outbound call center operations in the mid-2000s, leading floors of more than fifty representatives at a time. In 2008 he took the reins of J Telemarketing, growing it from a single operation into a company trusted by North American telecom and finance brands for lead generation, customer support, and back-office work.
Today he serves as President of J Group of Companies, and in 2022 he founded Solaralm, extending his focus beyond the call floor into new ventures. Across every title, colleagues describe the same trait: he still walks the floor.
He's based between Rawalpindi and Islamabad, where J Telemarketing's teams operate, and is regularly recognized within the BPO and outsourcing community for building a business that keeps its promises to clients and its people.
Career
Two decades, four chapters
The short version of a career built one campaign, one client, one team at a time.
Operations Manager, Outbound Call Centers
Led a floor of 50+ representatives in outbound lead generation — the training ground for everything that followed.
CEO, J Telemarketing
Took over leadership of J Telemarketing, building it into a BPO provider serving North American clients with a focus on telecom, and later expanding into finance.
Founder, Solaralm
Launched Solaralm, a new venture broadening his work beyond outbound and support services.
President, J Group of Companies
Oversees the wider group's strategy and growth, while remaining closely involved in day-to-day operations at J Telemarketing.
How He Leads
A philosophy built on the floor
People Before Process
His view is straightforward: a business works for its people, not the other way around. Retention on the floor is treated as seriously as retention of clients.
Show Up, Don't Just Sign Off
Two decades in, he's still known for spending time on the floor rather than only reviewing reports from a distance.
Steady Over Flashy
Growth at J Telemarketing has been built client by client and referral by referral, rather than chased through short-term wins.
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